Terms of use of the LeFrelon.com platform

The privacy policy of the platform and of the LeFrelon Pro and LeFrelon Pisteur mobile apps — data collected, uses, retention periods, account deletion — is a separate document: Privacy policy.

1. Purpose

These Terms of Use govern the use of the LeFrelon.com collaborative platform, published by the Association Le Frelon, a non-profit association under the French law of 1901, whose registered office is at 1005 route de l'ancienne gare, 07190 Saint-Sauveur-de-Montagut, France.

LeFrelon.com allows its users to report, locate and follow the actions taken against the Asian hornet, by encouraging cooperation between citizens, field workers, local authorities and local associations.

2. Access to the service

Public pages can be viewed and reports created without registering.

Creating an account requires: confirmation of the email address, and manual approval by an administrator.

Access to some modules is reserved for registered members whose role has been defined and approved (coordinators, pest control companies, etc.).

3. Roles and responsibilities

Users may have different roles:

• Visitor: can view the public site and submit a report without creating an account.
• Member: accesses reports according to their area and rights. Can comment on, edit or delete their own reports.
• Coordinator (animateur / coordinateur): sees all reports in their area, accesses reporters' personal data, can edit or delete content, can assign people to a report, approves registrations.
• Pest control company: a professional company to which a nest report can be entrusted. It only accesses the reports entrusted to it, and the reporter's contact details only after agreeing to intervene.
• Administrator: oversees the whole system, manages roles, moderates content.

4. Data collected

On registration:

• Surname, first name
• Email address
• Phone (optional)
• Postal address

When reporting:

• Photo(s) (optional)
• Location
• Description, type of pest, date
• Information on danger, accessibility, etc. (optional)

The minimum data required for a report is: surname, first name, email address and location.

5. Access to data

Members only see reports in their area or those they are associated with.
Coordinators have access to all reports in their area, with personal data.
Reports are never private, but the reporter's contact details are not public.
An indirect messaging system makes it possible to reply to a reporter by email without directly revealing their address.

When a nest report is offered to a company, the company first sees only the town, the type and the description of the nest. The exact address and the reporter's contact details are only disclosed once it has agreed to intervene. A company that declines or does not respond never has access to them.

5bis. Assignment of interventions

Depending on the area, a nest report is entrusted to a company either by the local coordinating body or — when no body is able to do so — directly by the platform, which offers it to the companies in the area one after the other until one accepts.

Companies are ranked on objective criteria: distance, offers already received, response rate, ratings left by previous reporters. A company is never automatically excluded on the strength of a single piece of feedback.

The Association is not a party to the contract between the reporter and the company. It receives no commission, sets no price, and guarantees neither the performance nor the quality of the service. The reporter remains free to refuse the company offered and to contact another professional.

Companies undertake to comply with a charter of good practice (in French), compliance with which is a condition for continuing to receive offers.

A few days after an intervention, the reporter may be asked whether the company intervened and under what conditions. The answer is optional, passed on to the body that coordinates the fight in their area, and not shared with the company.

6. Use of data

Data may be used:

• for statistical or scientific purposes (maps, reports, etc.),
• shared with partners involved in the fight against the Asian hornet who use the platform,
• never sold or used for commercial purposes.

The platform itself measures the use of its signed-in area, without cookies or third-party services: see the privacy policy.

6bis. Right of access, rectification and objection

In accordance with French law no. 78-17 of 6 January 1978 ("Informatique et Libertés") and the General Data Protection Regulation (GDPR) (EU 2016/679), each user has the following rights over their personal data:

• Right of access: you can ask to know what data we hold about you.
• Right to rectification: you can ask for inaccurate or incomplete data to be corrected.
• Right to object: you can object at any time to the processing of your data, in particular on legitimate grounds.
• Right to erasure ("right to be forgotten"): you can ask for your personal data to be deleted under the conditions provided by law.
• The right to restriction of processing and the right to data portability may also apply in certain cases.

To exercise these rights, write to: [email protected] or by post to: Association Le Frelon – 1005 route de l'ancienne gare, 07190 Saint-Sauveur-de-Montagut, France

Proof of identity may be requested to keep your data secure.

The Association Le Frelon undertakes to process your request within a maximum of 30 days of receiving it.

6ter. Data retention

Personal data is not kept indefinitely. The main retention periods are:

• User account: for the life of the account, then 36 months after the last sign-in (inactive accounts are deleted or anonymised).
• Reporter's contact details attached to a report: 36 months after the report is closed, then permanently separated.
• Reports and observations in anonymised form (location, date, species): kept with no time limit for scientific monitoring.
• Technical logs, crash reports and audience measurement: 12 months maximum.
• Accounting records: 10 years, as required by law.

Full details of retention periods, including for the mobile apps, are in the privacy policy.

7. Moderation and deletion

Members can edit or delete their own content.
Other deletions and moderation are carried out by an administrator.
To delete an account or personal data, write to [email protected].
A moderation policy prohibits hateful, abusive, racist or defamatory content.

8. Responsibilities

The association does not guarantee the accuracy or truthfulness of reports, but makes every effort to check them.
Coordinators undertake to validate and process reports as quickly as possible.
The service is provided "as is", with no guarantee of continuous availability.

9. Limitation of liability

The association cannot be held liable for the consequences of inaccurate information, or for the use of data by a third party.
The user acknowledges that LeFrelon.com is a citizen coordination tool, with no commercial purpose and no obligation of result.

10. Changes to the terms of use

These terms of use may be updated. In the event of a major change, registered users will be informed by email.

11. Legal notice

• Publisher: Association Le Frelon
• President: Christophe Moins
• Address: 1005 route de l'ancienne gare, 07190 Saint-Sauveur-de-Montagut, France
• Email: [email protected]

12. Governing law and jurisdiction

Any dispute relating to the use of the LeFrelon.com site is governed by French law.
Except where the law does not allow it, exclusive jurisdiction is given to the competent courts of Privas.

13. Intellectual property and infringement

13.1. Rights of the Association

All content on the LeFrelon.com platform — including but not limited to: texts, logos, illustrations, photographs, maps, icons, graphic elements, interfaces, databases, software architecture — is the exclusive property of the Association Le Frelon or its partners, unless stated otherwise.

Any reproduction, representation, modification, publication or adaptation of all or part of the site's elements, by any means or process, is prohibited without the association's prior written permission.

Unauthorised use of any content of the site constitutes infringement and may give rise to civil and/or criminal liability for its author.

13.2. User content

Content published by users (reports, descriptions, photographs, comments, etc.) remains their property, but the user grants the Association Le Frelon a free, non-exclusive, worldwide licence with no time limit to use it for the project's purposes: fighting the Asian hornet, scientific studies, statistics, public action, communication, etc.

This licence includes in particular:

• the right of reproduction and representation on all media,
• the right of adaptation and translation,
• the right to share with committed partners.

The user guarantees that they hold the rights to the content they publish, and that it does not infringe any third-party rights.

13.3. Distribution under a Creative Commons licence (CC BY 4.0)

As an exception to the restrictions in article 13.1, some content produced by the platform is distributed under the Creative Commons Attribution 4.0 International (CC BY 4.0) licence:

• the PDF reports generated by the platform (seasonal reports, statistical exports, etc.);
• the illustration photographs published by the Association on the site's public pages (illustrations of Asian hornets, nests, educational content, etc.), explicitly excluding photographs from reports submitted by users.

This licence allows anyone:

• to reproduce and redistribute this content, in whole or in part;
• to adapt, modify or transform it;
• to use it for commercial or non-commercial purposes.

Under the following conditions:

• Attribution: explicitly credit the source by mentioning "LeFrelon.com — Association Le Frelon" and, where technically possible, a link to lefrelon.com.
• Indicate changes: if the content has been transformed, say so clearly.
• Link to the licence: provide a link to creativecommons.org/licenses/by/4.0.

This licence does not extend to other content on the platform, which remains subject to the restrictions in article 13.1, in particular: logos and trademarks, interfaces and graphic elements, databases, software architecture, and all photographs and content from reports submitted by users, governed by article 13.2.

14. LeFrelon Pro mobile app — privacy

The data processing specific to the LeFrelon Pro app (account identity, intervention photos and videos, GPS location, notifications, crash reports) is described in the privacy policy, LeFrelon Pro section.

15. LeFrelon Pisteur mobile app — privacy

The data processing specific to the LeFrelon Pisteur app (account identity, photos and videos of observations and tracking stations, GPS location, group notifications, crash reports) is described in the privacy policy, LeFrelon Pisteur section.